Supervisory Leadership Training for the Public Workforce
Three-Day Supervisory Training
Generally individuals receive training when they first move into a supervisory role. But over time they identify new areas where they'd like to hone their skills as their role evolves, the workforce changes, and new research on effective management practices emerges. This course is designed to make sure participants walk away after those three days of training with enhanced skills and new strategies to manage staff effectively whether they're new to a supervisory role or have held those responsibilities for years.
This award-winning training is practical, engaging, and relevant for new supervisors and experienced leaders seeking a quick refresher. You'll attend class with other supervisors working in a variety of public service organizations so you'll benefit from the variety of perspectives in class in addition to gaining new skills and ideas from the course materials.
Class size is limited to ensure adequate discussion and individual attention.
Concepts and Topics
- Coaching and Motivation
- Customer Service in the Public Sector
- Human Resources Policies for Supervisors
- Leadership Styles
- Leading Diverse Teams
- Managing Conflict
- Managing Up
- Performance Management and Evaluation
- Transitions and Change