Competency Model


Personal & Organizational Integrity

  • Models and encourages high standards of honesty and integrity.
  • Promotes ethical practices in all organizational activities
  • Able to identify potential ethical problems and conflicts of interest

Managing Work

  • Managing and improving work processes
  • Demonstrating technical competence
  • Setting priorities
  • Achieving results
  • Utilizing resources effectively
  • Using effective problem solving skills
  • Generating, collecting and analyzing information
  • Basing decisions on analysis of data
  • Challenging status quo
  • Ensuring knowledge management processes

Leading People

  • Demonstrating positive interpersonal skills: facilitating, motivating, coaching
  • Managing conflict
  • Developing organizational capacity
  • Sponsoring, developing and leading teams
  • Facilitating change and transition
  • Building networks
  • Delegating and collaborating
  • Empowering others
  • Understanding others
  • Respecting others
  • Influencing others
  • Managing meetings effectively
  • Creating learning organizations

Developing Self

  • Assessing oneself
  • Understanding Emotional Intelligence
  • Developing and implementing personal improvement plans
  • Demonstrating positive values: integrity, honesty, respect
  • Making effective presentations
  • Understanding the political environment
  • Acting appropriately
  • Thinking creatively and challenging assumptions
  • Demonstrating critical thinking skills

Systematic Integration

  • Approaches planning, decision-making and implementation from an enterprise perspective
  • Understanding internal and external relationships that impact the organization.

Public Service Focus

  • Delivering superior services to the public and internal and external recipients.
  • Identifies customer/clients and other stakeholders.
  • Integrates customer/client needs and expectations into development and delivery of services
  • Improves the quality of services, product, and processes on an ongoing basis.

Change Leadership

  • Acts as a change agent with emphasis on fostering creativity, innovation and being proactive.
  • Supports change within the organization by implementing strategies to help others adapt to changes in the work environment.

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