Terri is an instructor and program director at the University of Kansas Public Management Center. She is program director for the Kansas Certified Public Manager® Program, teaching Power of Leadership, Management Practices: Leadership and Emotional Intelligence, Innovation and Process Improvement in the program. She provides training in a variety of managerial topics for all management levels in the public sector. Terri is a qualified instructor for the Myers-Briggs Type Indicator, is certified to administer the Emotional Intelligence Quotient (EQi), and is a certified instructor for the Relationship Awareness Theory and the Strength Deployment Inventory. Previously Terri was a staff development specialist in the Department of Administration's Division of Personnel Services for seven years. She holds a bachelor's degree in total quality management from Friends University and is an affiliate member of the American Academy of Certified Public Managers and the American Society of Public Administrators.